Refund policy

We have a 30-day reimbursement or replacement policy, which means you have 30 days after receiving your item to request a replacement, special ingredient adjustments (for your special skincare needs). 

To start a replacement or reimbursement request, you can contact us at hello@bluerosetallow.com.

If your reimbursement or replacement request is approved, we’ll send you the replacement or reimbursement as soon as possible.

You can always contact us for any return question at hello@bluerosetallow.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards, and most of our products.

Exchanges
Exchanges not accepted due to high sanitation standards; however, we are happy to send replacements, with or without ingredient adjustments based on circumstances, or reimburse you for your purchase.

Refunds
We will notify you once we’ve received your refund request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bluerosetallow.com.

Product corrections and replacements are welcomed and can be requested by customer by email, phone call or text message.  Reimbursements can be made.  Returns not accepted due to high sanitation standards.